How do I request a timesheet correction?

This article explains how to send your manager a correction request for an incorrect or incomplete timesheet record. This flow is in the ROTA mobile app. You check the requested check-in and check-out times and provide a required Reason; the request stays Pending until the manager decides. An approved change is applied to the timesheet; the decision appears under Request Statuses.

Role and persona: Employees.

Prerequisites: The record must be in Timesheets and a Reason must be provided.

Request a correction

From the bottom tabs, go to Timesheets and open the detail of the record you want to correct.
Tap the correction button on the detail screen. Its label changes with the record's state; every label is listed in the table below. They all open the same Request Correction screen.
The form has two sections: the Recorded by System card shows the times already on the record, and the Requested Correction card below it shows the times you are asking for.
Check or edit the New Check-In and New Check-Out times. Times are in organization timezone. The requested check-in and check-out times must fall inside the time window from 4 hours before the shift start to 4 hours after the shift end; the boundary times are included. This rule is the same for Gig and Full-Time employees. On an overnight shift where the check-out falls on the next day, a +1d badge appears next to the time.
In the Reason field, briefly explain why the correction is needed. It is required; Submit stays disabled while it is empty.
Tap Submit and track the request under Request Statuses on the Today screen.

Correction button labels

Record state	Button label
Completed or early-leave shift	Request Duration Correction
Missing check-out	Complete Missing Info
After a rejected request	Request Correction Again
Marked as no-show	Dispute Status
Awaiting manager review	Request Correction
Closed as time undetermined	Request a correction to add checkout time
Other states	Request Correction

If the shift has not ended and there is no check-in yet, no correction button is shown; Clock In appears instead. Use the correction path after the shift ends.

Successful result: The message "Request sent. A manager will review it — track it under Today → Request Statuses." appears. The request becomes Pending and lands in the mobile manager app's Pending Corrections queue. If the manager approves it, the timesheet is updated; if the manager rejects it, you see the reason in the Manager Decision section of the shift detail.

You can also reach the same form from the To-Do section of the Today screen: the Incomplete checkout row opens that shift's form, and the Correction rejected row lets you send a new request for the same shift.

After an approved correction, you can see the updated times by following Timesheet history.

Common problems

Situation	What to do
Submit is disabled	Complete the Reason field and the required time fields.
The form is closed — Your Request Is Under Review	While a request for the same record is pending, the form does not open. Wait for the manager to resolve it.
The request was rejected	You can request again for the same shift: tap Today → To-Do → Correction rejected.
Approved - Changes Not Allowed	An approved record is closed for edits and locked. If you still need a different correction, contact your manager.
The decision is not visible	Refresh the Request Statuses list; if the request is still pending, contact your manager.
Check-in/check-out time outside the window	The selected time is outside the shift's allowed window (4 hours before the start to 4 hours after the end). Move the time inside that range.
No correction button before the shift ends	While the shift is running with no check-in, Clock In appears instead of a correction action. Use the correction path after the shift ends.
Still not resolved	Email the Support team.