How do I approve or reject a timesheet correction request? (manager)
This article explains how to review and decide an employee's timesheet correction request in the ROTA mobile app. Before deciding, you compare the planned, recorded and requested times and read the employee's reason.
Role and persona: Managers and business owners.
Prerequisites: There must be at least one pending correction request, and its shift must be in a branch you are authorized for.
Reviewing a request
- On the Today screen, tap the Pending Corrections row. The Requests screen opens on the Corrections tab.
- Open a request from the list. On the Review Correction screen, compare the Planned, Recorded and Requested times and read the Employee's reason.
- Choose Approve correction or Reject correction. When approving, confirm on the confirmation screen that the timesheet will be updated with these times; when rejecting, the Review note field is required; the confirmation screen shows it again under Your rejection reason.
- Confirm your decision. On approval "Request approved — the timesheet record was updated." appears; on rejection "Request rejected." appears.
Successful result: An approved change is applied to the timesheet. A rejected request closes; the employee can request again for the same shift and sees your reason in the Manager Decision section of the shift detail.
On an overnight shift, when a time falls on the next organization day a +1d badge appears next to that time.
You cannot decide a correction request you submitted yourself; the screen states this and another manager or the owner reviews it. An owner can decide their own request; a manager cannot.
Common problems
| Situation | What to do |
|---|---|
| Request not found or no longer available | The list may have changed; refresh the Requests list. |
| This request has already been decided by another manager | It is no longer pending; refresh the list. |
| You are not allowed to review this request | Your role can't decide this request; check your permissions with the business owner. |
| This request is outside the branches you manage | Check your branch scope; a manager of that branch reviews it. |
| You can't review your own correction request | Another manager or the owner reviews it. |
| This employee has an open check-in on another shift, so this correction can't be approved right now | Retry after the open record is closed. |
| The requested times cannot be applied to this shift | The times the employee asked for do not fit the shift; reject the request and ask for a new one with valid times. |
| The employee's correction reason is required before approval | The employee's reason is empty; reject the request and ask them to resubmit with a reason. |
| A record already exists for this shift, so this correction can't be approved. Refresh and try again | Refresh the list; the record may have been created another way. |
| This employee is no longer active in the organization, so the correction can't be approved. You can reject the request | Reject the request to close it. |
| The action could not be completed. Please try again | Check your connection and try again. |
| Still not resolved | Email the Support team. |
Employee-side article: How do I request a timesheet correction?