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2. Check-in and check-out

2.1 What it does

Clock In and Clock Out record when your shift starts and ends. The app verifies your location and identity (e.g. with a selfie) so that check-in/check-out records are reliable.

Important rules:

  • Check-in window: You can check in from 15 minutes before shift start until shift end time. You cannot check in earlier or after the shift has ended.
  • Check-out: After checking in, complete the shift with Clock Out at the end. If you don’t clock out within 15 minutes of shift end, the record is marked “incomplete”.
  • Location: If a geofence is set for the branch, you must be inside it to check in or out.
  • Profile: Required profile fields (phone, emergency contact) must be filled before you can check in.

2.2 Clock In — How to do it

  1. On the Today tab, tap Clock In for the shift you want to start. You can also open the Shifts tab, select the shift, then tap Clock In.
  2. The Check-In Gate screen opens. The app verifies your location (about 10 seconds). Wait until location is stable.
  3. Follow the on-screen instructions to take a selfie. Keep your face clear and well lit.
  4. Tap the Clock In confirm button.
  5. When you see “Checked In Successfully”, check-in is complete.

Success: On the Today screen the shift shows as “Checked In” until you clock out.

2.3 Clock Out — How to do it

  1. On the Today tab or the Shift Detail screen, tap Clock Out.
  2. On the Check-Out Gate screen, complete location and selfie steps if required.
  3. Tap the Clock Out confirm button.
  4. When you see “Checked Out Successfully”, check-out is complete.

Success: The shift shows as “Completed”; your clock-out time is saved in Timesheets.

2.4 If something goes wrong (Check-in / Check-out)

Error / situationReasonWhat to do
Too early to check inYou cannot check in more than 15 minutes before shift start.Try again closer to shift start time.
Too late to check inShift end time has passed.You can no longer check in for this shift. Contact your manager.
Complete Your ProfilePhone or emergency contact is missing.Fill required fields in Profile → Personal Details, save, then try Clock In again.
Location Not VerifiedLocation could not be obtained or you’re outside the branch area (geofence).Enable location permission, make sure you’re near the branch address, and try again.
Photo too dark or blurrySelfie wasn’t clear or bright enough.Take the selfie again in better light with your face clearly visible.
No open time logA clock-out record already exists for this shift.Check your record in Timesheets.
IncompleteYou didn’t clock out within 15 minutes of shift end; the system marked it automatically.Clock out as soon as you can. If you can’t, create a Request Correction from Timesheets.